Norsk Versjon

Terms Of Service Capture

These terms of service ("terms") cover your use and access to our service, client software and websites ("service"). The Service is provided by Telenor Software Lab AS, a company registered in Norway, with company registration number 884 640 202. Our Privacy Policy explains how we collect and use your information while our acceptable use policy explains how we expect you to use our service. By using the service, you agree to comply to these terms, including our privacy policy and our acceptable use policy. Please read these carefully. The service is provided to individual consumers for private use. The service shall not be used for commercial purposes.

Description of the Service

Capture is an internet based storage service that allows you to save, see and share your photos, video and documents between devices and persons. You will be able to add photos and videos, and view these accordingly on supported devices - See our list of supported devices and platforms, for details. You can also choose to share photos, videos and documents with other persons on your own discretion. The service is designed for photos but supports most types of files.

You own your content

When you use our Service, you may submit, download and share photos, videos or other digital content. The content belongs to you. We do not have access to your content, except for what is required to maintain the service.

We need your permission to process the content; to provide back-up, and sharing it when you ask us to. Our service also provides features like modified photos and videos that works better on your device, document previews, commenting, easy sorting, editing, sharing and searching. These and other features may require our systems to access, store and scan Your Content.

You will appreciate that we take a firm position in protecting minors from child abuse in line with other companies in the industry. In order to prevent the distribution of child abuse materials we have implemented software which automatically detects such content. You should be aware that any malicious content registered by the detection system will be reported to the police or relevant authorities.

We will only provide access to persons that are legally authorized to gain access to the content. If you desire that someone should be able to get access to your files when you decease, you will need to document this in your will.

Sharing Your Content

Our Services let you share Your Content with others, so please think carefully about what you share. When you share Albums or files using the service, please be aware that the receiving person(s) can choose to forward this to other persons.

Paying for the use of the service

The service offers a free and limited storage. If you need additional storage, you may obtain this through a mobile subscription where available or by subscribing to extended storage. You will find payment options in the service.

Your Responsibilities

You are responsible for your actions. Your Content and your actions must comply with our Acceptable Use Policy. Content in the Services may be protected by others' intellectual property rights. Please don't copy, upload, download or share content unless you have the right to do so. We may review your actions for compliance with these Terms and our Acceptable Use Policy. With that said, we have no obligation to do so. We aren't responsible for the content people post and share via the Services. We do not access Your Content unless we are required by law. You are responsible for providing and maintaining accurate and updated personal information, and for safeguarding your account information. To keep the Content secure you need to protect this with your own password. Due to the sensitivity of Your Content the password should be selected in such a way that other persons cannot guess it. You may not select or use an identity of another person with the intent to impersonate that person. You must use a valid e-mail address, and We reserve the right to verify this at any time. You are not allowed to have more than one account per e-mail address. Please make sure that you log out when using public or shared devices. If you hand over a device with the Service installed to another individual, you should log out of the Service and/or deactivate the device before doing so. If devices with the Service installed are lost or stolen, you should change the password immediately and contact customer service to remotely log out your devices. Don't share your account credentials or give others access to your account. We will not be liable for any loss or damage arising from your failure to comply with the above requirements.

You may use our Services only as permitted by applicable law, including export control laws and regulations.


The Service allows you to download client software ("Software") which may update automatically. As long as you comply with these Terms, we give you a limited, nonexclusive, nontransferable, revocable license to use the Software, solely to access the Services. Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile the Services, attempt to do so, or assist anyone in doing so.

Our rights

The Services are protected by copyright, trademark, and other laws. The trademarks, logos, domain names and any other similar signs or symbols which are displayed on the Website or as part of the Service are the registered and unregistered marks of Telenor Software Lab AS. Nothing in the Terms grants you the right to use any such marks. These Terms do not grant you any right, title or interest in the Services, others' content in the Services, trademarks, logos and other brand features.


By your use of the Service we ask that you respect the intellectual property rights of others as we do. We respond to notices of alleged copyright infringement if they comply with the law. We reserve the right to delete or disable content alleged to be infringing and terminate accounts of repeat infringers.


You will find answers to the most frequently asked questions about the Service on the Website. You are always welcome to contact support. Most questions will be answered within 24 hours.


You may stop using the Service. You may do so by updating the settings on your personal account on the Website. The Service may be terminated by contacting our Customer Service with 30 days' prior notice. When you terminate the service all your data will be deleted within 30 days and cannot be recovered after this.

If you act in breach of the Terms or applicable laws, your right to use the Service and access its content will immediately, without notice, terminate or suspend without refund of any fees. We may also discontinue or stop providing the Service to you, or add limits to your Service.

Where possible, we will provide you with reasonable advance notice via the email address associated with your account to remedy the activity and notify you of how to export Your Content from our Services. It is Your responsibility to follow these steps in time. Please note that we delete Your Content 30 days after termination.

We won't provide notice before termination where:

  1. you're in material breach of these Terms,
  2. doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or
  3. we're prohibited from doing so by law.


The Service is provided "as is". You acknowledge that the Service is not error-free. We make no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance and quality of the Service. The Service will from time to time have to carry out updates and maintenance of the Service, due to technical, security or operational reasons, during which time the Service might be unavailable. Telenor Software Lab will make reasonable efforts to arrange updates and maintenance outside of peak usage hours.

The Website and the Service may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement of the contents of such third-party websites. The Service does not take responsibility for the content of linked third party websites. You should carefully review the terms of use and privacy statements of all websites that you visit.

Limitation of Liability

Except as otherwise required by law, we (including, our affiliated companies, partners and their contractors, officers, directors and employees) shall have no liability for damages under these Terms, howsoever caused whether arising under law, contract, warranty, indemnification, tort or otherwise, including, without limitation, incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the Service. In any event, Telenor Software Lab's total liability shall not exceed the amount paid by you for the Service during the last 12 months prior to the incident that causes the liability.


We are constantly changing and improving our Service. We may add or remove functionalities, feature and content and we may suspend or stop a Service. We may also update or otherwise amend the Terms, for instance to reflect changes to the Service or changes to the law. The amendments will not have retroactive effect. We will publish any amended Terms on the Website. Material changes will be notified more prominently to the e-mail you are registered with. The amendments will enter into force when published on the Website or otherwise when communicated to you in an appropriate manner. Your continued use of the Service after such publication or notification is considered as an acceptance of the amended Terms. We encourage you to check the Website regularly. If you do not agree to the amendments, you should discontinue your use of the Service. We are entitled, in whole or in part, to assign our rights and obligations under the Terms to a third party at our own discretion.

Resolving Disputes

We will try to resolve any questions or concerns you may have following your contact to our support desk. Should we not be able to solve a dispute to an acceptable solution to both parties you or we may file judicial proceedings. Except where otherwise required by law, these Terms shall be governed by and interpreted in accordance with Norwegian law. Any dispute, controversy or claim arising out of or in connection with the Terms shall be subject to the jurisdiction of the Norwegian courts with the district court of Asker & Bærum, Norway as the legal venue.

Acceptable Use Policy

You are responsible for the lawfulness of Your Content. The Service should not be used for any Content which, without limitation:

For Telenor subscribers in Montenegro, please check general terms and conditions

For Telenor subscribers in Norway, please check the Norwegian terms for specific information about unlimited storage.